Delivery and Returns

Delivery

We only operate within the UK, including the Highlands and Islands. All items purchased online for £150 and above are sent using a secure, insured service. Any items purchased below £150 will be sent using Royal Mail recorded delivery.

Delivery times are up to 7 working days. This may be extended over public holidays and in circumstances out of our control.

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Returns

Purchased items can be exchanged or refunded up to 30 days after purchase, as long as you have a valid receipt and the secure tag has not been removed from the item.

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We offer free returns under our returns policy.

 

If you receive goods that are faulty, you must notify us immediately on receipt and where possible take photographic evidence of damage/fault.

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Items must be returned packaged securely with any additional packaging they were sent with, including presentation boxes, certificates, and all other documentation.

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When returning items, use the special delivery insured service postal bag sent with your purchase and retain the receipt and tracking number. We do not refund items lost in transit using other means of return. We are not liable for goods until they are in our possession.

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Refunds will not be processed until we have received the item. Once we have the item and have assessed it, we will then process the refund, and the money will be put back on the credit or debit card that was used to place the order online.

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If, when we inspect the item, it is not in the condition it was sent out in or has missing parts, a refund will be void. If you are returning goods that have arrived faulty, you must take reasonable care of the goods that are to be returned.

Please be aware that we endeavour to process refunds promptly; however, it can take some payment institutions up to 10 working days to clear the funds back to your account.

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Terms & Conditions

Pre-owned jewellery items are sold as seen. If you are unhappy with your purchase, please let us know.

We cannot exchange or refund any pre-owned items without a receipt.

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It's important that any unwanted item(s) be returned in a re-saleable condition; therefore, you must have all the original packaging and labels, and both must be undamaged and unused.

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Please note that all pre-owned items are sold as seen. We cannot be held liable for the extent of previous wear and tear. However, should an item of jewellery break in the normal course of its use, we will be happy to try and arrange a quote for you for its repair.